Projects Possible

I have moved my cell service to Sprint… there will be another review of what an absolutely AWFUL transition that was… This review will focus on my new phone - The Mogul.

This device is made by HTC and I must say that when I was with my prior cell provider I had a very early version of this phone.  Perhaps this review may be tainted with just a little bit of familiarity bias.

I use my cellular phone for work.  In fact I rarely carry it unless I travel for work.  When I am using it there are two primary modes of operation.  As a phone for communicating with customers and employees, and to help me manage my email mess.  (I get a couple hundred pieces of email daily.)

Setup for me was pretty straight forward.  As I said I was already familiar with the basic operations of Windows Mobile 6 and the interface of contacts and email.  I had the phone fully synchronized with our corporate Exchange (Webmail) server in a matter of minutes.  (before I left the mall)

Active Sync is not my favorite application in the world but one that is a necessity if you want to send data to the phone.  In my XP environment I have had difficulties getting Active Synch to recognize when the phone is connected and IF the phone is connected when I boot it will sometimes keep my PC from booting.  Since I don’t actually use it to sync my email, calendar or contacts I hardly ever have it connected but of course I do use it to send music to the device, programs, etc.

The Mogul seems to be much more stable than my 8125 was.  I have been using it for a few weeks now and I have never had to force a reboot.  (Power Off)  I also find that it moves between applications much quicker.   

I find the buttons and roller knob to be positioned well although I would have preferred the buttons on the keyboard that perform the menu actions to be positioned below the text on the screen instead of at each end of the keyboard. 

Speaking of the slideout keyboard this is the PRIMARY reason I ended up with this phone.  When I first moved over to Sprint I tried the “Touch”.  This phone is also by HTC but it did not have a keyboard at all and I found it very difficult for me to use the phone to type email on the touch sensitive screen.  I then moved to the Motorola Q and found that the keys were a bit too small and I was spending more time correcting spelling errors than actually composing the email.  The buttons on this keyboard are a bit larger allowing my thumbs to perform the typing.  Again maybe it is a familiarity thing but I really struggled with the other two choices.

Couple of things I am concerned about…  First the sliding screen to reveal the keyboard seems already to be getting a bit weak and it appears that from just normal wear and tear in the case, etc.. that it is slightly askew when it is closed.  I decided to carry the phone “insurance” due to this sliding screen and prior experience.   I’m also a bit concerned about the coverage and while I understand this has a lot to do with the service provider - Sprint - but both the Touch and the Q that I had prior to my Mogul were able to get cellular coverage in my home.   My Mogul is unable to get coverage. 

Overall, I am quite happy with this phone and I would put it on my recommend list.  You have touch screen capability as well as a decent sized keyboard… it is “zippy”, it takes advantage of many (not all) of the Sprint features like Sprint Navigation and Phone as Modem (If you want Sprint TV you will have to use a different device). 

It was pointed out to me by a reader via email that I haven’t really kept you all in the loop with my Xobni saga… So this brief post will hopefully get you all up to speed and give you some insight of what I am working through and still hope to get resolved.

Unfortunately, I still have Xobni uninstalled.  There are two primary hurdles that still present themselves which I am currently unable to get past on my primary work machine.

First, I periodically use a Satellite connection through a VPN to connect to our corporate email Exchange server.  When I operate in that environment with Xobni installed, my Outlook become unbearably slow.  What is unbearably slow… well let’s just say that I could type a complete sentence pick up the phone, look up a phone number and dial that number and when I look at the screen the sentence will not be visible in its entirety.  (In all fairness to what I consider to be a great application this slowdown does not seem to exist on my high speed (DSL) connection when connected through our VPN.)  Since I spend about 40-50% of my time in that satellite environment I can’t deal with the extreme slowness.

Second, is that I still have the issue of improper shutdown of Outlook.  This causes corruption in my mailstores which take absolutely forever to rebuild when I restart Outlook.  Things that I have tried to do to resolve this problem…

Archive messages - I have nearly 100,000 messages and I have now broken them all into separate mailstores by year to get their file sizes down.

Upgrade to Outlook 2007 - Recently I made a change to Outlook 2007 thinking perhaps there may have been an issue with 2003 an the interaction with other applications.  (I had another selfish reason - I wanted the ClearContext beta and right now it only runs on 2007)

Rebuild the mailstores with ScanPST - I have rebuilt each and every one of the mailstores (archives included) thinking that any errors that would be found and corrected may ultimately resolve the shutdown problem.

Uninstalled other Outlook applications - This would include my most favorite application of all ClearContext.  The problem doesn’t seem to be tied to addons because I had the same result.

In fairness again, you should know that I have a second machine that I use for personal mail and it does not have this Second problem.  I don’t carry this machine up to the lake house so I have no idea if it has the first.

I have been in email contact with the Xobni support department on these issues and have tried multiple things believing that there may be a solution in place.   Support for the most part is quite responsive unfortunately they just can’t seem to figure out how to resolve these two showstopper issues for me.

So the bottom line for me is to periodically install the app and see if I am able to close down Outlook without either a C Runtime error or an Outlook error indicating that things didn’t close properly.  Once I consistently get shutdown happening then I will try it on the Satellite connection.

On a side note, even though I have these two problems I would encourage you to try Xobni if you haven’t.  The search capability is absolutely incredible, and the contact information and management is what Outlook should have done!

They just entered into open (non-invite) beta so the application is available to all.  (Make sure that if you experience either of my two problems that you let their support department know about it!!!)  You can see their press release here or better yet just go to the Xboni website and download it.

You know I am always looking for productivity tips and tricks, particularly in the area of email since I am literally inundated with hundreds of them a day.  In the area of KISS (Keep It Simple Stupid) - 43 Folders shares their 5 tips.   Elegantly simple yet absolutely right on track…  I can honestly say that I practice all of these and with great success.   My favorite is 1 and 5.  Check less often and if you have no intention of doing anything with the email just file it! - either the circular file (ie. delete) or into a folder.

1. Shut off auto check
2. Pick off easy ones
3. Write less
4. Cheat
5. Be honest

When you are there you might also check out the little Related area just to the right of the article.  You will find a couple of other great nuggets of email productivity information there as well. 

Remember that email should be a tool that enables communication.  What I am finding in this day and age is that while people certainly communicate it is becoming ever more difficult to get things done as you read through the avalanche of email with useless, unnecessary communication. We’ve reached communication overload because it is so easy now.   Stay productive by incorporating a few of these useful tips.

Projects Possible is a pretty young blog.  We don’t have high Google rankings and we don’t get thousands and thousands of hits per day (at least not yet) but we certainly seem to get a fair share of comment spam.  These are the spammers that want to post comments to my valid postings to get you to go to their porn site, or their prescription drug site or any myriad of other non appropriate or sales related Internet destinations.

WordPress allows me to block this spam in a number of ways including Akismet (their spam filter plugin) and options to not post comments automatically but to wait until they have been approved by me.   Unfortunately, I do not have the time needed to review every piece of spam so Akismet has been a lifesaver for me.   I can periodically just load up my comments and see that Akismet has already flagged them as spam.   With one click they are gone and if I never do anything with them in 30 days they are automagically gone.

Bloggers beware…  If you are new to blogging you need to get yourself protected and sooner rather than later.  I found when I first started the blog that I very rarely received a piece of spam but now it can be literally a hundred or more in a weekend and as I continue to post additional content and opinion it just gives them that many more messages to latch onto.  Do yourself a favor, get your spam protection in place early!

The USPS is really making it convenient for home businesses to ship items.  You print postage online, and schedule your mail carrier to pick it.  It really couldn’t be much easier…No more waiting in those long post office lines.

On March 6th I sent 4 Priority Mail packages.  Now their website clearly indicates that Priority mail is delivered in 2-3 days versus Parcel Post which can take a week or longer.  In the case of my 4 packages we’re talking delivery on March 16th.   Sixteen minus six is 10 days for delivery.   My customers paid a premium price for 2-3 day delivery and it took longer to get them than had they been sent via a much less expensive level of service.

After multiple calls to the post office I was informed that the plane that my packages were on had to make an emergency landing due to engine problems at the airport in Missoula Montana.  I was also informed that they had no idea when they were going to be able to get my packages delivered because Missoula did not have the necessary equipment to remove the containers from the plane so they could be offloaded to trucks and transported to a processing center.  They also had no idea if they could get the plane fixed, since the plane wasn’t theirs .  (Did you know that your USPS packages are often sent via Federal Express?)

The packages did finally arrive.  When I called about refunds I was basically told that Priority Mail is NOT guaranteed and they had no way of knowing if my packages were even on that plane.  You can bet that the USPS is going to ask Federal Express to compensate them.  I think the least they can do is compensate their customers.   Interesting thing about this…when I was talking with the Customer Service agent she explained to me that if she gave me a refund the media may get wind of it and then they would have to process refunds for all 42000 pounds of Priority Mail that was on the plane. 

So eBay sellers, and other small business people don’t get suckered in with the 2-3 day delivery time they advertise because your package is in NO WAY guaranteed to arrive any quicker than a parcel post package would arrive.  For Spokane I was told that they have a very good on time delivery rate of 91%.  That means 9 percent of the time it isn’t 2-3 days and they consider this good!  

Welcome to the March 8, 2008 edition of the email productivity blog carnival.

Email is a strange thing.  The more you send the more you get which causes you to send more and you end up in this vicious cycle where you can’t seem to get caught up.   If email is part of your work this can result in literally hundreds of email exchanges in a day.   The purpose of this Blog Carnival is to highlight what others are doing to become more productive with their email and to keep email as a friendly medium not something that you HATE to visit every day.

Email Etiquette

On my blog here - ProjectsPossible you will find the post: Email Overload and Reminders - The Nagless, Productive Way! This post highlights a real effective strategy of getting a response to things that you need without really looking like you are nagging the person that you are needing to get it from.   I use this one all the time.  It works great!

Email Utilities and Addons

This category lists posts that point us to other programs that we can install that will help us in our goal of increased email productivity.   They will fall into the categories of spam filters, information management, searching, indexing, or in some cases the email program themselves.

Spam is a nasty problem, but then so are all of those mailed pieces of junk mail that I never open and just toss into the recycle bin.  Nesher presents 30 Top Freeware Spam Filters as posted at Freeware Reviews.  This post also has some interesting statistics about spam.   Scroll to the bottom for the link to the 30 Filters.   I have used Spam Bayes and I find it one of the best out there. 

Nesher also presents another list: 40 Free Disposable Email Address Services to Fight Spam posted at Collection of the Web Freebies, saying, “The best way to avoid spam in your mailbox is not giving your address to the potentially spammers. Free disposable addersses will assist you to keep your address safe.”  I’ve never really considered this as an option because usually when I leave my email I am wanting a response back or something similar and I don’t want to have to go to a ton of different email addresses to find what I’m looking for.   Again the rateitall link is at the bottom of the page.

For those of you that use your email to make money, Robbie presents Money Talks: Using Autoresponders posted at MMS Make Money Online.  The purpose of these autoresponding programs is to make sure that when someone does send you an email that they receive some kind of information or exchange in return.   For example if someone is seeking general information they could send an email to a specific address and an autoresponder would send them a brochure.   Personally I think there is a fine line between a true autoresponse and spam.   Take a look there are a number of suggestions.  Some better than others for sure.

Email and Creativity

In this category our lone entry goes to Madeleine Begun Kane she presents Spam Haiku posted at Mad Kane’s Humor Blog.  You can’t take life too seriously and Madeline has done a great job in the area of Spam Humor.

Email Tips and Tricks

The Art of Personal Productivity presents How to Answer E-Mail Overload posted at The Bubble Planner.  The methodology mentioned here is very similar to what you will find with the Getting Things Done movement.   File It, Delegate It, Do It, or Defer It.

Our last posting for this month comes from Guy Patterson. If you use a Blackberry and Microsoft Exchange this How-To article provides you with the “need to know” information to get encryption working.  Blackberry & Microsoft Exchange Email Encryption How To - Nullamatix - Technology Made Simple posted at Nullamatix - Technology & Security Made Simple.

That concludes this edition. Submit your blog article to the next edition of email productivity using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page.

Technorati tags: email productivity, blog carnival.

In my travels there is one thing about airport security that is consistent…  that one thing is that it is inconsistent.  Sure, there are a few things that have BECOME consistent… you now have to take your shoes off at virtually every airport and you get two chances to pass through the metal detector before you have to be manually searched but there are many more things that I have found to be variable depending on the airport that you visit.  

Is the rule supposed to be liquids and gels?  Where do pastes fit into the mix?  When I’m not in a hurry I will keep a tube of toothpaste or a deodorant in my carry-on bag… about 50% of the time I am stopped and my bag is searched and I am told that I can’t bring a paste through security.  You can check out what is permitted at the TSA website.

I also always carry a computer through security.  We all know that our computer has to be out of the bag and scanned with no additional articles.  Again about 1/2 the time I am also asked to put my external CD/Floppy drive into a bin for scanning.  Apparently at these airports that device is considered to be in the same category as a video camera or a DVD player.  I guess the rest of the time it doesn’t matter.

At many airports on the initial screening (when they check your ID and boarding pass) I simply show them my boarding pass and id and I am pushed through.  Other airports the screener is writing stuff on my boarding pass.  I can only assume that the boarding pass marks are to keep people from bringing their 3 ounces of gel through screening, then leaving and bringing 3 more ounces and leaving, etc…

Other things I’ve noticed… 

• Very different procedures / processes for doing a manual check.  I’ve only had my “zipper cleared” in one airport.
• Settings on the metal detectors vary from airport to airport and within airports.  I’ve learned at my local airport which are more sensitive and will require me to take off my belt and which ones will not sound if I leave my belt on.
• Jackets and sweatshirts - some airports make you take them off, others will let you keep them on.
• Do they want my boarding pass AND id after I go through the metal detector?  Some yes on both, others yes on just the boarding pass.
• Corkscrew… I’ve had one in my computer bag for months… On my last trip an airport screener asked me to check it or surrender it.  You can take scissors as long as the blade is no longer than 4 inches…
• Sports Equipment… you can’t take a hockey stick on a plane but a cane or an umbrella are allowed.  Go figure!

Have you found consistent inconsistencies?

In the past month I have had two full weekends that the blog has been inaccessible due to problems at my webhost - Flexihostings.   I was left no alternative, after another full day today where they could not resolve the problem, but to change webhosts.

This evening I moved the entire blog, all images, databases, etc… so if in your reading you happen across something that doesn’t look quite right please let me know as soon as possible and I will be sure to get it corrected.   (You can just leave a comment on this post.)

To my readers,  I apologize for the inconvenience that you may have experienced.  If you tried to submit posts for the carnival please try again.  You will have until the end of the month for your submissions.  I hope that this move to the new host will produce an environment that will be a bit more stable but will also give me access to a tech support team that I am confident will be able to resolve issues in a timely manner.

Now about the retraction…  On January 8th I posted an article about choosing a webhost and I refer to my webhost of about 5+ years.  The interesting thing about this article is that it doesn’t mention the reason that I had to change hosts… Reliability.   It is incredibly important that when you consider a webhost that you absolutely choose a host that has a proven track record of reliability.  You might also want to take a look at what their definition of UPTIME is and what kind of a guarantee they offer. 

The other area that I have had to reconsider in that original article is the section on Customer Support.   Originally, I thought that email support was good enough.   This is definitely something to reconsider.  In my exchange with tech support starting this past Friday I’m still not sure that they understand what the problem is, or why their attempted resolutions are not working.  (My gut feel is there is a symbolic link somewhere that has pieces of my account pointing to one server and other pieces pointing to a different server in which Apache was compiled without MOD_REWRITE.)   Being able to get in touch with a support person 24/7 is important and still not having a resolution after 3 days is just not acceptable in my opinion.

So the retraction is that I would no longer recommend Flexihostings as a webhost based on recent experiences with Reliability and Customer Support.  Perhaps after I’ve been with my new webhost for awhile I will offer a review and opinion on them.  In the meantime choose carefully and make sure you know what is important to you and your operating environment.

Projects Possible has decided to host a Blog Carnival on Email Productivity. 

To set the stage I think it is important to understand what a “blog carnival” is.    If you look at the Wikipedia link you will see that a “blog carnival” is a blog event.  It is described a really nothing more than a collection of permalinks on a particular topic.  It is likened to a “magazine” in that the host, acting as the editor, compiles the stories into a post and lists all of the links to the blog articles that were submitted.  The readers of the post have a plethora of information at their fingertips on a specific topic, and the blog authors have a link back to their blog.

The Email Productivity Carnival is anticipated to be a monthly compilation of blog posts related to email productivity and email tools that increase productivity.  Submissions will be accepted through the last day of the month and then I will edit them and create a posting in the “Carnival” category on the Projects Possible blog approximately 1 week later.

Article or Post Suggestions:

• Reviews of software applications
• Tips and Tricks
• Email Etiquette
• Feature and Functionality of Mail Clients

The Email Productivity Blog Carnival is posted on Blog Carnival if you would like to submit links.   You can also submit links by clicking on the Contact link at the top of all of the blog pages.   Comments on this post might also work but there is no guarantee that I will get them included in every posting…

Check back around March 8th for our first posting…

In this day and age of email overload I find that I am having to contribute to the overload because individuals that I have exchange email or telephone calls with have committed to do something that invariably it gets buried in their hundreds if not thousands of email. Ultimately they forget the deadline unless I offer a gentle reminder.

I recently read an article on Itzy Sabo’s - Email Overload blog called Nagless Reminders.  The strategy that he outlines is actually great!  Rather than send a reminder of a committed deadline making you a "nag" simply reply sometime near the deadline with a "Thank You".   The key here is not replying immediately but replying near the deadline.   For example if you receive a commitment on Wednesday from someone to have something done by Monday, don’t thank them on Wednesday… thank them on Monday morning… the commitment just got pushed to the top of their list and you reminded them in a way that wasn’t "nagging".

That of course puts the responsibility on your to send the "nagless reminder".   You could simply create an outlook task to do this… chances are you already have a task in place for the item that needs to be completed anyway.  Something that I do is use ClearContext’s Defer feature.  When the commitment arrives I simply Defer it until I need to offer my nagless reminder.   This takes it out of my Inbox so I am not constantly reminded that I need to remind the person and "magically" it appears again when I told it to.  Productivity to the MAX.   I don’t forget about it and I don’t have to NAG the person I need to Thank for getting me what I need when they said they would.